Refund & Returns Policy

We want every order to arrive in good condition and to be the right item. If something is damaged, faulty or not what you ordered, we will put it right. Please read this page before sending anything back. Last updated: September 2026.

When we accept a return

We accept returns where the item is:

• Damaged in transit — broken, cracked, leaking or dented when it reaches you.
• Faulty — a manufacturing defect that shows up when you first use the item.
• The wrong item — you received something different from what you ordered.

Because we sell hardware and building materials, we do not accept returns for change of mind, for the wrong size being ordered, or for an item that has been used, cut, mixed or installed.

Items we cannot take back

• Paints, thinners and adhesives once the tin or tube has been opened.
• Anything cut to length for you — hose, box bar, alkathene pipe, aluminium sections, cable.
• Items that have been fitted, used, drilled or modified.
• Items returned without the original packaging, labels and accessories.
• Clearance or specially ordered items, unless they arrive damaged or faulty.

Tell us within 48 hours

Please check your order as soon as it arrives. Call +94 71 302 4843, message us on WhatsApp or email info@wpltrading.com within 48 hours of delivery, with your order number and a photo of the item and its packaging. The photo helps us settle the claim with the courier or the manufacturer quickly.

Who pays for the return

If the fault is ours — a damaged, faulty or wrong item — we pay the return delivery, and we arrange the pick-up or reimburse what you spent sending it back. Where a return is agreed for any other reason, the delivery cost is not covered.

Replacement or refund

Our first step is to replace the item. If we cannot replace it, you can choose a refund. Refunds are made the same way you paid — bank transfer for a bank payment, cash at the shop for a cash payment — and are issued within 7 working days of the returned item reaching us and being checked.

Warranty

Power tools, pumps and electrical items carry the manufacturer’s warranty. Keep your invoice: it is your warranty document. Bring the item and the invoice to the shop, or call us, and we will handle the claim with the agent for you.

Talk to us first

Do not send anything back before speaking to us — we will tell you where to send it and how. Call +94 71 302 4843 (Monday to Sunday, 9.00 a.m. to 6.30 p.m.), WhatsApp +94 71 302 4843, or email info@wpltrading.com.